Shipping & Returns
SHIPPING RESTRICTIONS
FedEx delivers to most major cities and destinations within Canada.
For orders shipped to P.O. box addresses, rural postal codes, and remote locations considered "beyond points," we can reach your destination through Standard Shipping only via Canada Post. Please allow additional time for orders shipped to these addresses. If you need further assistance email us at support@livify.com
FREE SHIPPING ON ALL ORDERS OVER $75
Free shipping: We provide free shipping on orders over $75 and a flat rate shipping fee of $8.99 on all other orders.
Once your order has been placed please allow up to 2 business days for us to process your shipment and send you a shipping confirmation email that contains a tracking number.
In the unlikely event that there are any issues with your shipment or damages to parcels, please email us within 5 days of receipt so that we can assist you and open up a claim with the courier company. Thanks for understanding!
Returns & Exchanges
We know you have the right to change your mind. In the unlikely event you’re not in LOVE with your purchase, we can totally help you out! Regular-price merchandise can be returned within 14 days of the shipping date of the original order for a full refund or store credit. Merchandise must not be washed, worn, or damaged. All original tags must be attached. Nice and easy.
Free exchanges: We offer free exchanges on regular-priced merchandise, you only have to worry about the return costs… yay!
Bodysuits: Only returnable if the hygienic liner is still attached.
SALE MERCHANDISE
Sale items 50% or more are considered a final sale, sorry no refunds. Sale items marked with a discount of less than 50% including BOGO offers or Free Pant promotions can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. Sorry, no refunds to the original form of payment for sale or discounted items.
Items purchased with our 10% introductory offer can still be returned for a full refund unless already listed as final sale.
Promotions cannot be combined. Codes cannot be used to buy gift cards unless otherwise stated.
Gift cards can't be used to purchase other gift cards. Gift cards: Gift cards have no expiration date and are NOT ELIGIBLE FOR A REFUND.
Final sale items: Bodysuits, underwear, and any promotional gifts are final. From time to time, we may designate other merchandise as non-returnable, as well.
All Warehouse sale items will be considered final sale and are not eligible for a refund.
Return packages without prior authorization and refused parcels will be charged a restocking fee of 20%.
If you have any concerns or questions, please contact us at support@livify.com.
Order Cancellations
After an order is placed, it automatically goes to our shipping department, which means we can not guarantee the cancellation of orders prior to shipping, but we are always here to help! If you make a mistake or for some reason need to cancel your order after placing it, please email us at customer support and we will do everything in our power to make it happen for you. We appreciate your understanding!
Preorders
What is a Preorder?
We know you love to be the first to get your hands on the newest drop, so we are now allowing preordering on some very special items! Preorder products are items that have not arrived in our warehouse just yet but can be purchased in advance for when they do, to give you the chance to secure your favourite items even before they hit the shelf. As soon as we have the items in stock, we will ship your order to you. As simple as that!
Shipping Date
The date we provide is only an approximate shipping date for our preorder items, as this date can vary slightly depending on when the items are received in our warehouse. We do our very best to ensure that your item is shipped on or before the date we provide, but sometimes things can take a little longer than expected. Either way, we will get it to you as soon as we can because we know the excitement to try your new purchase is probably just killing you.
Order Modifications
We get, sometimes things change and that’s alright. If you ever need to modify your preorder, such as the Shipping Address, please contact us. We will do our very best to make these changes before we ship off your item to you if you contact us ahead of time.
EXCHANGE POLICY
Received your item and it is not your Perfect Fit? Let us help you out! Please use the Return Request form to submit a return request. After your return has been received at our warehouse, we will email you a store credit so that you can purchase the item in the size/style/colour you want.
Need an exchange right away? If you just can’t wait, simply place a new order, and we'll ship it right away. After we’ve processed your return, we'll refund you for the cost of the original item. Our Return Policy applies.
In-store exchanges: An RA# is not required when exchanging your online purchase at our Freddy flagship retail stores. The item must be unworn, unwashed and in its original condition with all tags attached. You must have with you the packing slip or invoice included in the shipment.
HOW DO I REQUEST A RETURN OR EXCHANGE?
Step 1: Fill the form here to create a return. Upon review and approval, you will receive a Return Authorization number (RA#) via email. All online returns require a RA#. Your return may be rejected or delayed if it had been shipped to us without a RA#. Please send the return within 5 days of receiving RA#.
Step 2: Put the purchase in a sealed envelope with all the tags attached and send it our way. Detailed shipping instructions are provided in the email with the RA#. We regret to inform that we are unable to pay for return shipping, so we suggest to use a registered post service as we are not responsible for lost returns shipped by you. Keep the tracking number in case you need to track the package from the shipper’s website.
Step 3: Once the return is processed, you will receive a confirmation email. Please allow up to 2 weeks for your return to be processed.
WHAT HAPPENS IF I DON’T FOLLOW THE POLICY?
If you return an item that is worn, damaged, stained, or missing its hang tag, your return will not be processed. Instead, member services will notify you via email and offer 2 options:
1. The item can be re-shipped to you at your cost
2. The item can be donated to a local shelter.
If we do not receive a response within 5 business days, we will assume you prefer Option 2.
